Shipping and Returns
When will my order be shipped?
We strive to process orders as quickly as we possibly can. Orders placed Monday thru Friday are usually shipped within 48 hours. Please note that during periods of high volume, it may take longer. Orders placed over the weekend are usually shipped Monday. If you need your order to go out the same day you place it, please place your order before 12PM ET (GMT-5) using an expedited service (excludes Saturday, Sunday and Holidays) and we'll be sure to do our part to get you your merchandise in time.
All orders which contain general non-stock hardware (screws, washers, nuts, bolts, trim clips, etc.) will require an additional 4-5 day lead-time. Although we are happy to order these pieces or your behalf, we do not stock them at Ricambi America. If your order contains these types of items, please be aware of these lead-time requirements.
When will my order be delivered?
Once processed, orders are shipped via UPS Ground (unless an expedited UPS service is chosen), US Postal Service, or DHL International Express. UPS Ground guarantees delivery within five business days to most U.S. locations; however, we've found that they usually get to you even sooner than that. Please see the UPS shipping map below for estimated delivery times:
Do you ship outside the United States?
Yes. We ship worldwide via DHL Express. We happily ship worldwide, and are experienced in the intricacies of international shipping. Most large and/or high value items ship via DHL International; smaller items can ship economically via US Postal Global Priority and Global Express mail. Whether you need a windshield shipped to Turkey, or a spark plug to South Africa, it is no problem at Ricambi America.
Please note, we do not accept orders from Nigeria or Indonesia at this time. Also note, our export documentation conforms to United States laws — we do not "mark down" the value of your items, nor will we mark them as a gift. All shipments are made FOB Winston Salem, North Carolina. All duties, taxes, and brokerage fees are your responsibility in your local country.
Do you ship to post office boxes?
Yes, but only via our US Postal (Economy) shipping service.
How can I track my order?
Once an order has shipped, you will receive an email with tracking information. This email might wind up in your "Junk Email Folder," so be sure to add Ricambi America to your "safe" list. We may issue a carrier tracking number up to 48 hours prior to your order actually being picked up from our warehouse. After we have allocated inventory to your order, or obtained factory confirmation of your special order items, we prepare shipping paperwork and update your order status on our website. This process is used to optimize our shipping operations.
What if I'd like to change my order after it has been placed?
Once an order is placed, it gets processed immediately and cannot usually be changed (this helps us get your order to you as quickly as possible). If you'd like to add items to your order, please call one of our Customer Care representatives at (336) 499.2500 and we'll try to work something out.
Can I ship to an address different from my billing address?
Absolutely. When you set up your Ricambi America account, you're able to enter separate shipping addresses and even save addresses that you may want to ship to in the future.
How can I return items?
Periodically something will go wrong with a shipment and you may wish to return an item. We will do everything reasonable to satisfy you; please contact us via e-mail or phone to discuss the circumstances before returning any parts. Our customer service department will issue a Return Authorization Number which MUST accompany any return in addition to a copy of your original Sales Receipt. Unauthorized returns will not receive credits, and will be returned to you.
- No returns will be accepted on open merchandise.
- Products ordered online at www.ricambiamerica.com may only be returned if found to be defective upon receipt. Further, all wheel bolts, spacers, car covers, tools, and exhaust components are special-order/non returnable items.
- Electrical items are not returnable under any circumstances.
- Items which have been installed on your vehicle are not returnable under any circumstances.
We reserve the right to charge a 25% restocking charge for any unauthorized or unapproved returns.
If an order was shipped with free shipping, and the order is then returned, we reserve the right to charge the customer for the original shipping. Return shipping charges from the customer to us will only be credited in circumstances of incorrect shipment.
Discounts and coupons will not be applied to any order retroactively, under any circumstances.
Our physical address
- Ricambi America 314 Indera Mills Court Winston Salem, NC 27101, USA
- Tel: (336) 499.2500 USA
Fax: (866) 596.0043 USA
Tel: +44 020.7993.6133 UK